Shipping policy

Last Updated: February 8, 2026

At Niapersiancarpets.com, we are committed to delivering your authentic Persian carpets safely and efficiently.

1. SHIPPING LOCATIONS

  • We currently ship within the United Arab Emirates only
  • We do not offer international shipping at this time
  • All orders must have a valid UAE delivery address

2. SHIPPING COSTS

  • FREE SHIPPING on all orders within the UAE
  • No minimum order value required
  • Shipping costs are included in your purchase price

3. PROCESSING TIME

  • Orders are processed within 2-5 business days after payment confirmation
  • Processing time does not include shipping/delivery time
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive a confirmation email once your order has been shipped

4. DELIVERY TIME

  • Estimated delivery: 2-5 business days within the UAE after processing
  • Delivery times may vary depending on your location within the UAE
  • Remote areas may require additional delivery time
  • Delivery times are estimates and not guaranteed

5. SHIPPING CARRIERS

  • We use trusted local shipping companies within the UAE
  • All shipments are handled with care due to the delicate nature of handcrafted carpets
  • You will receive tracking information via email once your order ships

6. TRACKING YOUR ORDER

  • A tracking number will be sent to your email address once your order is shipped
  • You can use this tracking number to monitor your delivery status
  • For tracking assistance, contact us at niapersiancarpets@gmail.com

7. DELIVERY REQUIREMENTS

  • Someone must be available to receive and sign for the delivery
  • Please ensure your shipping address is complete and accurate
  • We are not responsible for delays caused by incorrect or incomplete addresses
  • If delivery is unsuccessful, the carrier will attempt redelivery or contact you for arrangements

8. DAMAGED OR LOST SHIPMENTS

  • All items are carefully inspected and packaged before shipping
  • If your item arrives damaged, contact us immediately at niapersiancarpets@gmail.com within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We will work with you to resolve the issue
  • For lost shipments, please contact us and we will investigate with the shipping carrier

9. CUSTOMS AND DUTIES

  • Not applicable for UAE domestic shipping
  • All deliveries within the UAE are duty-free

10. ORDER CHANGES

  • Once an order is placed, shipping address changes may not be possible
  • Contact us immediately at niapersiancarpets@gmail.com if you need to modify your order
  • We cannot guarantee address changes after processing has begun

11. PACKAGING

  • All Persian carpets are carefully rolled and packaged to prevent damage during transit
  • We use protective materials suitable for the size and value of each carpet
  • Packaging is designed to ensure your carpet arrives in perfect condition

CONTACT US

For shipping questions or concerns, please contact us at: Email: niapersiancarpets@gmail.com

We appreciate your business and will do everything possible to ensure your Persian carpet arrives safely and on time.